TERMS & CONDITIONS
LAST UPDATED: Wednesday, December 3, 2025
These terms and conditions (“the Terms”) govern your use of our website Mixetera available at [Mixetera.in] (the “Website”), an ecommerce website selling non- alcoholic beverage mixers and related products (the "Products"), and your relationship with [Vishakshara Hospitality], a [Private Limited] incorporated and existing under the laws of India (hereinafter referred to as "Mixetera", "we", "our", or "us").
The Products offered on our Website are exclusively non-alcoholic beverages designed for mixing and consumption. All Products are non-alcoholic in nature and comply with the Food Safety and Standards Act, 2006, and the regulations prescribed thereunder.
Please read the Terms carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. By ordering any of our Products , you agree to be bound by these Terms. You should print a copy of these Terms for future reference.
These Terms of Use, our Privacy Policy, Cookie Policy and other additional terms we make available on the Website from time to time (collectively “Terms”) set out the legal obligation vis-à-vis terms and conditions for your interaction and usage of the Website. This document includes a mandatory arbitration provision and regulates the resolution of any dispute which may arise between you and us as a result of using our Website. By clicking “Accept” when prompted or, using or accessing the Website, you understand that you will adhere to these Terms and all other operating rules, policies, and procedures that may be issued periodically on the Website by us, each of which is incorporated by reference periodically by us. If you do not agree to any of these Terms, including the compulsory arbitration provision, you must stop using the Website.
By accepting these Terms, you agree that the Terms constitute a binding contract, effective as of the date of first acceptance by you.
If you have any queries regarding these Terms, then please contact us.
AGREEMENT
By using the Website you agree to be bound by these Terms and authorize us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization, to authorize purchase transactions and comply with applicable food safety and regulatory requirements. Your continued use of the Website after viewing these Terms constitutes your acceptance and agreement to be bound by them.
AMENDMENTS
We reserve the right to:
· Update these Terms from time to time, and any changes will be notified to you via an e-mail. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such an announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms;
· Modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents; and
· Disable any user identification code or password we have provided to you, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms.
WARRANTIES
By using this Website, you warrant that:
· you are legally capable of entering into binding contracts;
· you are at least 18 years of age;
· the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.
· you have the right and authority to enter into transactions on the Website
You will notify us immediately of any changes to the personal information by e-mailing our customer service representatives at [mixologist@mixetera.in].
Accounts
4.1 For continuous access to our Website and placing orders, it is suggested that you provide us with accurate, complete and updated information wherever applicable. Failing to meet the aforesaid condition may result in the suspension of the respective user Account.
4.2 You agree not to (1) misrepresent yourself as someone else by selecting or using a username a name, email, or phone number of another person; (2) use, as a username, an offensive, vulgar, or obscene name; (3) use as a username a fictitious name or pseudonym.
4.3 You are solely liable and responsible for any activity that occurs on your Account. You agree and understand that you shall not share your user Account password with anybody or do any such act which promotes unauthorized use of your user Account. You shall take all measures to protect your password, including but not limited to, restricting the use of your personal device.
4.4 You must notify us immediately of any change in your eligibility to use the Website, breach of security, or unauthorized use of your Account. You shall have the ability to delete your Account, either through the Website or through a request made on our Website.
4.5 You understand and agree that by creating a user Account, you agree to receive communication concerning marketing emails and SMS from us. You understand and agree that any communication or notification you receive from us electronically shall qualify as legal notice and meet all the legal notice requirements.
FOOD SAFETY COMPLIANCE
5.1 FSSAI Compliance
Mixetera is registered/licensed with the Food Safety and Standards Authority of India (FSSAI) under License/Registration Number: [13325011000699].
Our Products are manufactured, packaged, and distributed in strict compliance with:
· The Food Safety and Standards Act, 2006.
· The Food Safety and Standards (Licensing and Registration of Food Businesses) Regulations.
· All applicable FSSAI regulations and guidelines for non-alcoholic beverages.
· State and local food safety regulations.
5.2 Non Alcoholic Nature of Products
All Products sold through this Website are exclusively non-alcoholic beverages containing 0% alcohol by volume.
5.3 Quality Assurance:
Our Products are subject to rigorous quality testing and assurance protocols to ensure they meet all food safety standards. We maintain records of all quality checks, manufacturing, and distribution activities in compliance with FSSAI requirements.
PRIVACY POLICY
We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. In addition, we will process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing, and you warrant that all data provided by you is accurate.
When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the law and we will not share your personal information with third parties except where it is:
· Required by applicable law or regulatory authorities (including FSSAI)
· Necessary for delivery and payment processing
· Expressly authorized by you
· Required for food safety compliance and traceability
PROTECTING YOUR SECURITY
7.1 Fraud Prevention:
To ensure that your credit, debit, or other payment methods are not being used without your consent, we may validate name, address and other personal information supplied by you during the order process against appropriate third-party databases and fraud prevention system.
7.2 Security Checks:
We take the risk of Internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks, and we ask for your co-operation to enable us to complete them.
7.3 Consent for Verification:
By accepting these Terms, you consent to such checks being made. All information provided by you will be treated securely and strictly in accordance with the law.
7.4 Payment Gateway Security:
Our payment processing is conducted through secure, encrypted payment gateways compliant with Payment Card Industry Data Security Standards (PCI DSS). Your payment information is protected through industry-standard encryption protocols.
COMPLIANCE
The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to:
· upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;
· upload or transmit through the Website any material which is defamatory, offensive or of an obscene character; and
· attempt to gain unauthorized access to our Website, the server on which our Website is stored, or any server, computer or database connected to our site. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack.
· engage in any commercial activity not expressly permitted by these Terms, including: scraping or harvesting data from the Website, selling or transferring Products purchased for personal use, bulk purchasing without authorization and reselling Products without proper licensing
By breaching this provision, you would commit an offence. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it
THIRD PARTY LINKS
As a convenience to our customers, the Website may include links to other websites or material, which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.
ORDERS
· All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.
· Any orders placed by you will be treated as an offer to purchase the goods or services from us, and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order, which you may receive from us, shall not amount to our acceptance of your offer to purchase our Products advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or bank account or (ii) dispatch the Products to you or commence the services, whichever is later, at which time we shall send you an e-mail confirming that the contract has been concluded (“Dispatch Confirmation”). The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation.
· We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be liable for any loss you may suffer if a third party procures unauthorized access to any data provided by you when accessing or ordering from the Website.
With regards to the delivery of the Products, it shall be governed by our Shipping and Delivery Policy.
PROVISIONS FOR RETAILERS AND WHOLESALERS
In the scenario where a retailer or wholesaler (hereinafter referred to as “Distributor”) wishes to resell Products and articles purchased through the Website, the Distributor can avail said service by contacting us and upon furnishing specific details subject to our confirmation. The terms and conditions in this agreement and any other documents that we make available for the transaction shall be applicable to all business transactions between the Distributor and us.
During the term, it is the responsibility of the Distributor to:
· Provide proper information while purchasing products of Mixetera including correct quantity, name of company, FSSAI license and any other details.
· Indemnify and hold harmless Mixetera from and against all suits, losses, claims, liabilities, costs, expenses that are sustained or incurred by Mixetera as a result of any claim arising directly from any breach of contract, breach of warranty, strict liability in tort due to the actions of the Distributor, Regulatory non-compliance, Improper handling, storage, or resale of Products and Violation of food safety standards. Distributors may contact us at: [mixologist@mixetera.in].
PRICE AND PAYMENT
All prices shown on the Website are exclusive of applicable taxes. Taxes and shipping costs will be calculated and added during checkout/final payment (where applicable) at the current rates. We reserve the right, however, to change prices at any time without giving you notice (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation).
Payment can be made by any major credit or debit card, UPI, or via your bank account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this at any point, we are not required to sell the Products to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered, we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the Products (but they have not yet been dispatched), then you will receive a full refund.
You confirm that the payment method that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us we will not be liable to you for any delay or non-delivery.
If your credit or debit card payment is not processed successfully for any reason, your order shall stand cancelled immediately and you will have to place a new order unless specified otherwise on the Website payment page or by our partner payment service provider.
We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and the maximum order value. Please familiarize yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail.
INTELLECTUAL PROPERTY
13.1 The Website contains Intellectual Property of Bridged in the form of content, graphics, videos, audios, text and any other digital content (“Website Content”). This is an agreement for the use and access of the Website, and you are not granted a license to any Website Content under this Terms. Except to the extent that applicable laws prevent us from doing so, you will not, directly or indirectly: (i) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of, or found at or through the Website; (ii) remove any proprietary notices or labels from the Website Content; reproduce or copy the Website Content or any part thereof; (iii) modify, translate, or create derivative works based on the Website Content; (iv) copy, distribute, pledge, assign, or otherwise transfer or encumber rights to the Website Content; (v) create any derivative product from any of the foregoing; (vi) without our express written permission, introduce automated agents or scripts to the Website so as to produce multiple accounts, generate automated searches, requests and queries, or to strip or mine data from the Website; or (vii) allow third parties to gain access to the Website or to Website Content in any manner other than as expressly permitted in this Terms of Use.
13.2 You acknowledge and agree that the Website, the names and logos and all related product and names, design marks and slogans, and all other material comprising the Website, are the property of the Bridged or its affiliates (collectively, the “Marks”). Unless stated otherwise, all Marks are protected as the copyright, trade dress, trademarks and/or other intellectual properties owned by us or by other parties that have licensed their material to us. You are not authorized to use any of the Marks in any advertising, publicity or any other commercial manner without the prior written consent of Bridged. Your use of the Website confers no title or ownership in the Website or the Marks and is not a sale of any rights in the Website or the Marks. All ownership rights remain in Bridged or its third-party suppliers, as the case may be.
13.3 You are solely responsible for any content and other material that you submit, publish, transmit, or display on, though, or with our Website (“Content”). You grant us a non-exclusive, worldwide, royalty-free and fully paid license to use the Content, as necessary, for purposes of providing the Website to you and other users of the Website. All rights in and to the Content not expressly granted to us in these Terms are reserved by you.
13.4 You acknowledge and agree that any comments, ideas and/or reports provided to us (“Feedback”) shall be the property of Bridged and you hereby irrevocably transfer and assign to Bridged such Feedback, and all associated intellectual property rights, provided however that you shall be free to use such Feedback in the ordinary conduct of your business.
13.5 It is our policy to limit access to our Website of users who infringe the intellectual property rights of others, as a consequence of which we shall take necessary and/or appropriate legal action. If you find that anything on our Website infringes any copyright that you own or control, please contact us using the information provided in section 22.
13.6 By submitting a testimonial or providing us with your logo, you grant us the non-exclusive, royalty-free, worldwide right and license to use, reproduce, modify, adapt, publish, translate, distribute, and display your testimonial and/or logo, in whole or in part, on our Website, marketing materials, and social media platforms for promotional and advertising purposes.
13.7 You represent and warrant that you have the necessary rights and permissions to grant us the aforementioned license for your testimonial and/or logo. You further agree that we may edit or modify your testimonial and/or logo, if necessary, to ensure clarity, compliance with our brand guidelines, or to fit the format requirements of our Website or marketing materials.
13.8 We reserve the right to review, reject, or remove any testimonial or logo at our discretion, without providing a reason or prior notice. We are not responsible for any loss or damage incurred as a result of the use or removal of your testimonial or logo.
13.9 Please note that the opinions expressed in the testimonials are those of the individuals and do not necessarily reflect our views or beliefs. We do not guarantee the accuracy, completeness, or reliability of any testimonial or endorse any products or services mentioned therein.
13.10 If you wish to have your testimonial or logo removed from our Website, marketing materials, or social media platforms, please contact us with your request, and we will make reasonable efforts to accommodate your request, subject to any legal obligations or limitations.
13.11 By providing us with your testimonial or logo, you acknowledge and agree to the terms outlined above regarding the use of testimonials and logos on our Website and in our marketing materials.
13.12 All intellectual property rights, including but not limited to copyrights, trademarks, and any other proprietary rights associated with the logos provided by clients, remain the sole property of their respective owners. Our use of client logos does not imply any transfer or assignment of these rights.
We acknowledge and respect the intellectual property of others. If you believe that your logo has been used on our Website, marketing materials, or social media platforms without proper authorization or in violation of any intellectual property rights, please contact us immediately with relevant information, and we will promptly address the issue in accordance with applicable laws and regulations.
LIMITATION OF LIABILITY
a. THE USE OF THE WEBSITE OFFERED BY US IS ENTIRELY AT YOUR OWN RISK. IN NO CASE SHALL WE, NOR OUR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, PARTNERS, SUPPLIERS, CONTENT PROVIDERS, OR ANY USERS BE LIABLE TO YOU UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH REGARDS TO THE WEBSITE FOR: (I) ANY LOST PROFITS, LOSS IN REVENUE, LOSS OF GOODWILL, ANY DATA LOSS, LOSS OF USE, COST OF PROCURING SUBSTITUTE GOODS OR SERVICES, OTHER INTANGIBLE LOSSES, OR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COMPENSATORY, EXEMPLARY, RELIANCE, PUNITIVE, LIQUIDATED, OR ANY SIMILAR CONSEQUENTIAL DAMAGES OF ANY TYPE WHATSOEVER (HOWEVER ARISING), (II) ANY, VIRUSES, BUGS, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGIN), (III) ANY PERSONAL INJURY OR HARM, INCLUDING DEATH, WHICH IS CAUSED BY YOUR USE OR MISUSE OF THE WEBSITE, (IV) ANY CLAIMS, DEMANDS, OR DAMAGES ARISING OUT OF OR RELATING TO ANY DISPUTE BETWEEN YOU AND ANY OTHER USER OF THE WEBSITE. REMEDIES UNDER THESE TERMS AND CONDITIONS ARE EXCLUSIVE AND ARE LIMITED TO THOSE EXPRESSLY PROVIDED FOR IN THESE TERMS OF USE. NOTHING IN THESE TERMS AND CONDITIONS SHALL BE DEEMED TO EXCLUDE OR LIMIT YOUR LIABILITY IN RESPECT OF ANY INDEMNITY GIVEN BY YOU UNDER THESE TERMS AND CONDITIONS.
Except where prohibited by law, our total aggregate liability to you for any claim arising from or related to these Terms, the Website, or your purchase of products shall not exceed the total amount paid by you for the products in the transaction giving rise to the claim.
USE OF WEBSITE
The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
Whilst we will try to ensure that material included on the Website is correct, reputable, and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website, we will attempt to correct this as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
· incompatibility of the Website with any of your equipment, software or telecommunications links;
· technical problems including errors or interruptions of the Website;
· unsuitability, unreliability or inaccuracy of the Website; and
· failure of the Website to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to your use of the Website.
SEVERANCE
If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.
WAIVER
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
ENTIRE AGREEMENT
These Terms form the entire basis of any agreement reached between you and us.
GOVERNING LAW AND DISPUTE RESOLUTION
The parties agree that the validity, operation, and performance of these Terms shall be governed by and interpreted in accordance with the laws of the India applicable therein (notwithstanding conflict of law rules). The Parties do expressly and irrevocably concede to the jurisdiction of courts located in [Enter City] with respect to any matter or claim, suit, action or proceeding arising under or related to these Terms.
Any dispute concerning the subject matter of these Terms, or the breach, termination or validity thereof (a “Dispute”) will be settled exclusively in accordance with the procedures set forth herein. The party seeking resolution of a Dispute will first give notice in writing of the Dispute to the other party, setting forth the nature of the Dispute and a concise statement of the issues to be resolved. If the Dispute has not been resolved through good faith efforts and negotiations of senior officers or representatives of the parties within fifteen (15) days of receipt by the relevant party of the notice of Dispute, such notice will be deemed to be a notice of arbitration and the parties agree to submit the Dispute to a single arbitrator mutually agreeable to both parties. The venue of such arbitration shall be [Enter City]. In the event that the Parties cannot agree on a sole arbitrator, the arbitrator will be appointed by a judge of the appropriate court on application by either party to the Dispute. All decisions and awards rendered by the arbitrator will be final and binding upon the parties for all questions submitted to such arbitrator, and the costs associated with such submission shall be shared equally by the parties involved in the Dispute unless the arbitrator decides otherwise. The parties waive all rights of appeal, therefore to any court or tribunal, and agree that the only recourse by any party to any court will be for the purpose of enforcing an arbitration award.
REVIEWS
If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media.
You grant Mixetera the right to use the name that you submit in connection with such content if they choose.
You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
You agree to perform all further acts necessary to perfect any of the above rights granted by you to Mixetera, including the execution of deeds and documents, at the request of Mixetera.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Mixetera:
· The content and material are accurate;
· Use of the content and material you supply does not breach any applicable Mixetera guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Mixetera for all claims brought by a third party against Mixetera arising out of or in connection with a breach of any of these warranties.
CONTACT
You may get in touch with us through our Website or the address given below:
Email: [mixologist@mixetera.in]
Phone: [+917011291501]
Support Hours: [10 a.m. – 12 a.m.]